Storage Waddon Terms and Conditions
These Terms and Conditions set out the basis on which Storage Waddon provides storage, removal, and related services. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a reservation or entering into any service agreement.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Storage Waddon, we, us, our means the storage and removal services provider trading under the name Storage Waddon.
Customer, you, your means the individual or business that requests and uses our services.
Services means any storage, removal, packing, loading, unloading, transportation, or related services that we agree to provide.
Goods means any items or property that you ask us to handle, move, or store.
Contract means the legally binding agreement between you and us, incorporating these Terms and Conditions and any written confirmation provided by us.
2. Scope of Services
We provide domestic and commercial storage, removal, and related services within our operating area in the United Kingdom. The specific scope of services for each booking will be described in our written confirmation or booking documentation.
We reserve the right to decline any booking request at our discretion, including where we reasonably believe that the work poses a risk to health and safety, involves prohibited items, or cannot be completed within our operational capacity.
3. Booking Process
3.1 Booking request
You may request a quotation for removal or storage services by providing accurate information about the property, access conditions, volume of goods, special items, and desired dates. Quotations are based on the information provided and may be amended if that information proves to be inaccurate or incomplete.
3.2 Acceptance of quotation
A quotation issued by us is an invitation to treat and does not constitute a binding offer. A Contract is formed only when we issue a written confirmation of your booking. By confirming a booking, you acknowledge that you have read and accepted these Terms and Conditions.
3.3 Changes to bookings
Any requested changes to dates, addresses, storage duration, or service scope must be communicated to us as early as possible. All changes are subject to our availability and may result in an adjustment to the price. We are not obliged to accept changes once a booking has been confirmed, but will act reasonably in considering your request.
4. Quotations and Pricing
4.1 Basis of quotation
Unless otherwise agreed in writing, quotations are based on normal access conditions, standard working hours, and the information you provide about the nature and volume of the goods, the properties involved, and any special requirements. Additional charges may apply where circumstances differ from those described at the quotation stage.
4.2 Exclusions from quotation
Unless specifically stated, our quotations do not include insurance fees, customs duties, parking charges, tolls, storage of prohibited items, dismantling or reassembly of complex furniture, disconnection or reconnection of appliances, or disposal of waste. If such services are requested and we agree to provide them, they will be charged separately.
4.3 Price adjustments
We may adjust prices if there are significant changes in costs that are outside our control, including changes in fuel costs, taxes, levies, or regulatory charges. Where a price adjustment is necessary after confirmation, we will notify you as soon as reasonably practicable. If you do not agree to the revised price, you may cancel the Contract in accordance with the cancellation provisions below.
5. Payments and Charges
5.1 Payment terms
Unless otherwise agreed in writing, payment for removal services is due in full prior to the commencement of the service. Payment for storage services is due in advance for each storage period. We reserve the right to withhold or suspend services where payment has not been received in cleared funds by the due date.
5.2 Methods of payment
We accept commonly used forms of payment within the United Kingdom. Details of accepted payment methods and any applicable surcharges will be provided in our booking documentation or upon request. You are responsible for ensuring that any payment details you provide are accurate and that sufficient funds are available.
5.3 Late or non-payment
If you fail to make any payment by the due date, we may charge interest on the overdue amount at a reasonable rate from the due date until the date of actual payment. We may also suspend or terminate services and, in the case of storage, exercise a lien over the goods as set out below. You will be liable for all reasonable costs we incur in recovering overdue amounts, including administrative and legal costs.
6. Cancellations, Postponements, and Refunds
6.1 Cancellation by you
You may cancel your booking by providing clear notice to us. The following terms apply unless otherwise specified in writing.
If you cancel with sufficient notice before the scheduled service date, we will refund any pre-paid charges, subject to a reasonable administrative fee where applicable.
If you cancel with short notice, we may retain part or all of the charges to cover our costs and loss of opportunity. The applicable cancellation fees will be stated in your booking documentation or made available on request.
6.2 Postponement by you
If you wish to postpone a booking, we will endeavour to accommodate your request subject to availability. Postponement may be treated as a cancellation and rebooking, and charges may apply depending on the notice period and our ability to reallocate resources.
6.3 Cancellation by us
We may cancel the Contract or any part of the services if:
You fail to pay any amount due by the required date.
You are in material breach of these Terms and Conditions.
We are prevented from carrying out the services due to events beyond our reasonable control.
If we cancel due to our own fault and not due to your breach or an event outside our control, we will refund any pre-paid charges for services not yet provided. This will be your sole and exclusive remedy for such cancellation.
7. Customer Responsibilities
You are responsible for:
Ensuring that you have full legal title to the goods or the authority of the owner to enter into a Contract for the services.
Providing accurate and complete information when requesting a quotation or making a booking.
Ensuring that properties are safe, accessible, and properly prepared for loading and unloading, including arranging suitable parking where required.
Packing goods safely and adequately where you have chosen not to use our packing service, and ensuring that any fragile or valuable items are appropriately protected.
Complying with all relevant laws and regulations, including waste and environmental regulations, and ensuring that no prohibited or hazardous items are included in the goods.
8. Prohibited and Restricted Items
We do not accept for removal or storage any items that are illegal, dangerous, explosive, corrosive, flammable, perishable, or otherwise unsuitable for normal transport or storage. This may include but is not limited to:
Gas cylinders, fuel, or other flammable substances.
Firearms, ammunition, or weapons.
Illegal drugs or substances.
Perishable food, plants, or live animals.
Toxic or hazardous materials, including chemicals or asbestos.
If prohibited items are discovered in your goods, we may remove, dispose of, or surrender them to the relevant authorities without notice and at your cost. You will be responsible for any damage or loss arising from your inclusion of such items.
9. Waste Regulations and Disposal
We comply with applicable waste and environmental regulations in the United Kingdom. We are not a general waste carrier, and any removal or disposal of unwanted items must be agreed in advance as a separate service.
You must not use our services to dispose of controlled waste, hazardous materials, or items that require specialist handling unless this has been expressly agreed in writing. Where we agree to remove unwanted items, disposal will be carried out in accordance with relevant regulations, and additional charges will apply.
Any costs, fines, or penalties arising from your failure to comply with waste or environmental regulations will be your responsibility. You indemnify us for any loss or liability we incur as a result of your breach of such regulations.
10. Storage Terms
10.1 Storage period
The storage period commences on the date we take possession of your goods and continues until they are collected or delivered out of storage. Storage is provided on a periodic basis, and fees will be charged in advance for each period.
10.2 Access to stored goods
Access to stored goods is by prior arrangement only and may be subject to reasonable charges. We may require proof of identity and authority before allowing access. For security and operational reasons, we may restrict access hours or temporarily limit access in exceptional circumstances.
10.3 Lien and sale of goods
If you fail to pay storage or related charges when due, we have a lien over the goods in our possession. This means we may retain them until all outstanding amounts are paid in full. If amounts remain unpaid after reasonable notice, we may sell or dispose of some or all of the goods and use the proceeds to satisfy the debt. Any surplus, after deduction of our costs, will be held for you. If the proceeds are insufficient to clear the debt, you remain liable for the balance.
11. Liability and Limitations
11.1 Our duty of care
We will exercise reasonable skill and care in providing our services. However, our liability to you is limited as set out in this section.
11.2 Exclusions of liability
We are not liable for any loss or damage arising from:
Inherent defects or natural deterioration in goods.
Insufficient or improper packing where we did not provide the packing service.
Acts or omissions of the customer or third parties not under our control.
Delay or failure caused by events beyond our reasonable control, including extreme weather, traffic conditions, or industrial action.
Loss of or damage to valuables, including money, jewellery, precious metals, or important documents, unless we have expressly agreed in writing to handle such items and you have declared their value.
11.3 Limitation of amount
Subject to applicable law, our total liability for loss of or damage to goods, and for any other loss arising out of or in connection with the services, whether in contract, tort, or otherwise, shall not exceed a reasonable limit per claim or per consignment as specified in your booking documentation or notified to you. You are encouraged to arrange appropriate insurance to cover your goods for their full value.
11.4 Indirect and consequential loss
We are not liable for indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with the services, even if advised of the possibility of such loss.
12. Insurance
We recommend that you arrange suitable insurance cover for your goods during removal and storage. Where we offer insurance-related products, these will be subject to separate terms and may involve third-party insurers. Any insurance cover will not extend our liability beyond the limits stated in these Terms and Conditions unless expressly agreed in writing.
13. Delays and Events Beyond Our Control
We will make reasonable efforts to perform the services within agreed timescales. However, timings are approximate and not guaranteed. We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including but not limited to severe weather, accidents, breakdowns, road closures, regulatory inspections, or acts of third parties.
If such an event occurs, we will inform you as soon as reasonably practicable and, where possible, agree revised arrangements. If the event continues for a prolonged period, either party may have the right to terminate the Contract on reasonable notice.
14. Complaints and Claims
If you wish to make a complaint or claim in respect of loss or damage, you must notify us in writing as soon as reasonably possible, providing full details of the circumstances and any supporting evidence. Time limits for submitting claims may apply and will be specified in your booking documentation or made available on request.
We will investigate any complaint in good faith and aim to reach a fair resolution. Failure to notify us of loss or damage within a reasonable period may affect our ability to investigate and could prejudice your claim.
15. Data Protection and Privacy
We will collect and use personal information about you in order to manage bookings, provide services, process payments, and meet our legal obligations. We will handle your personal data in accordance with applicable data protection laws in the United Kingdom. Further details about how we process personal data may be provided separately in our privacy information.
16. Termination
Either party may terminate the Contract by giving written notice if the other party commits a material breach and does not remedy it within a reasonable period after being asked to do so, or if the other party becomes insolvent or ceases to trade.
On termination, you must pay all outstanding charges up to the date of termination, including any storage fees and reasonable costs incurred in arranging for removal or disposal of any remaining goods if you do not promptly collect them.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, including non-contractual disputes or claims.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary for the provision of the services.
These Terms and Conditions, together with any written confirmation or booking documentation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or representations. No variation of these Terms and Conditions shall be effective unless agreed in writing by us.
