Storage Waddon Privacy Policy
This Privacy Policy explains how Storage Waddon collects, uses, shares and protects your personal data. It applies to all Storage Waddon customers in the area, including individuals and business contacts, and to anyone who makes an enquiry, visits our premises, or uses our services.
Storage Waddon acts as a data controller for the personal data described in this policy. We process your information in accordance with the UK General Data Protection Regulation and other applicable data protection laws.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use.
Information you provide to us directly may include:
Identification details such as name, title, date of birth and identification document information where required for verification.
Contact details such as billing address, storage unit address, correspondence address and any contact preferences you communicate to us.
Account and contract information such as customer account number, contract dates, storage unit details, payment history and communication records with our team.
Payment information such as partial card details, bank details or other payment method details to set up and manage payments. We do not store full card details where this is not necessary.
Communications and enquiries including emails, written correspondence, notes from telephone calls, online enquiry details and feedback about our services.
Information we collect automatically may include:
Usage information such as dates and times of site access, unit access logs and basic usage statistics relating to your storage arrangement.
Technical information such as basic device and browser information collected when you use our online services, to help maintain security and performance.
Information we collect from our premises may include:
CCTV footage recorded in and around our facilities for security, safety and crime prevention purposes.
Incident reports relating to accidents, security events or insurance matters occurring on our premises.
Lawful Bases for Processing
We only process your personal data when we have a lawful basis to do so. Depending on the context, we may rely on one or more of the following lawful bases.
Performance of a contract. We process personal data where it is necessary to enter into and perform our storage and related service contracts with you, including to set up your account, manage your storage unit, take payments and communicate with you about the service.
Legal obligation. We process certain information to comply with legal and regulatory requirements, such as tax, accounting and record keeping obligations, as well as obligations relating to security, health and safety and crime prevention.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. These interests include operating and improving our services, ensuring the security of our premises and systems, handling queries and complaints, and protecting our property and customers.
Consent. In limited circumstances we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes.
To set up and manage your customer account and provide storage and related services in line with our agreement with you.
To handle enquiries, bookings, renewals, changes to your contract and day to day account administration.
To process payments, manage billing, handle overdue accounts and maintain accurate finance and tax records.
To maintain the safety and security of our premises, property and customers, including through the use of access logs and CCTV.
To respond to complaints, disputes or legal claims and to enforce our contractual rights.
To operate, maintain and improve our services, including by reviewing usage patterns and service performance.
To send you important service messages such as changes to terms, prices or policies, or information about access to your unit.
To send you marketing communications where you have given consent or where we are otherwise permitted by law to do so, and where you have not opted out.
Data Sharing and Processors
We do not sell your personal data. We may share your data with carefully selected third parties where this is necessary for the purposes described in this policy.
Service providers and processors. We may use specialist companies to provide services such as payment processing, accounting support, secure data storage, document management, customer management systems, security systems including CCTV maintenance, and information technology support. These providers act as data processors and only process personal data on our instructions and for our purposes.
Professional advisers. We may share personal data with our external professional advisers, such as accountants, auditors, lawyers or insurers, where this is necessary for advice, auditing or to manage legal claims and risks.
Authorities and law enforcement. We may disclose personal data where required to do so by law, or where we consider it necessary to protect our legal rights, the safety of our customers, staff and premises, or to assist with the prevention or detection of crime.
Business transfers. In the event of a sale, merger or reorganisation involving Storage Waddon, personal data may be transferred as part of that transaction, subject to appropriate safeguards and in accordance with data protection law.
Data Retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
Customer account and contract records are generally retained for the duration of your contract and for a period afterwards to deal with any queries, disputes or legal claims, and to meet tax and accounting obligations.
Payment and financial records are held for the period required under applicable tax and financial reporting laws.
CCTV footage is retained for a limited period that is appropriate for security, safety and investigation purposes, unless a specific incident requires us to keep particular footage for longer.
Information relating to enquiries that do not lead to a contract is retained for a limited period so that we can follow up and manage our business records, unless you ask us to delete it sooner where we are able to do so.
When personal data is no longer required, we will securely delete or anonymise it in line with our data retention procedures and applicable law.
Your Data Protection Rights
Under data protection law, individuals have a number of rights in relation to their personal data. These rights are subject to certain conditions and exemptions.
Right of access. You have the right to request confirmation of whether we process your personal data, and to receive a copy of that data, together with information about how we use it.
Right to rectification. You have the right to ask us to correct inaccurate personal data and to complete incomplete information.
Right to erasure. In certain circumstances you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction. You may ask us to restrict the processing of your personal data in specific situations, such as while we are considering a challenge you have made to the accuracy of the data.
Right to data portability. In some cases you have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format, and to have that data transmitted to another controller where this is technically feasible.
Right to object. You have the right to object to processing based on our legitimate interests, including profiling, and to object at any time to the use of your personal data for direct marketing.
Rights related to consent. Where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, we may need to confirm your identity before responding. We aim to respond within the time periods set by data protection law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in legal requirements. Any updates will take effect from the date they are made available. We encourage you to review this policy periodically to stay informed about how we handle your personal data.
This Privacy Policy applies to all Storage Waddon customers in the area and forms part of the terms and conditions governing your relationship with us.
